> For the complete documentation index, see [llms.txt](https://protectify.gitbook.io/protectify-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://protectify.gitbook.io/protectify-docs/how-protectify-works.md).

# How Protectify Works

Protectify is a Shopify app that allows merchants to create and manage their own branded Shipping Protection programs. With Protectify, merchants maintain full control over the setup, pricing logic, and claim process—without relying on any third-party insurance providers.

When customers choose to add Shipping Protection at checkout, the collected protection fees are deposited directly into your store account. Protectify only charges a small commission after the order is fulfilled. *(Protectify is not an insurance company and does not handle or cover claims.)*

**1. Embedding the Protectify Widget** 

The Protectify widget is integrated directly into your Shopify theme through the theme editor.

To activate it, open your Shopify admin → **Online Store > Themes > Customize**, then enable the **app embed** for Protectify.

For detailed setup steps, refer to:

{% content-ref url="/pages/bbhP06tFMsyX0nRPjHjo" %}
[How to Set Up the Shipping Protection Widget on the Cart Page](/protectify-docs/how-to-set-up-the-shipping-protection-widget-on-the-cart-page.md)
{% endcontent-ref %}

**2. Configure the Protection Widget and Fee Rules** 

You can fully customize your Protection Widget’s appearance—icons, text, buttons, and placement—to align with your store design.

In addition, you can set your own protection fee logic, either as a fixed amount or a percentage of order value.

For configuration guidance, see:

{% content-ref url="/pages/yoR9G1LlNCaRglD3MH0Y" %}
[How to Set Shipping Protection Pricing](/protectify-docs/how-to-set-shipping-protection-pricing.md)
{% endcontent-ref %}

**3. Customers Add Shipping Protection** 

Once the widget is published, Protectify automatically creates a Shipping Protection product in your Shopify store.

When customers enable Shipping Protection in the cart, it’s added to their order and charged according to your configured fee rules.

**4. Merchants Receive Protection Revenue** 

All collected protection fees are deposited directly into your account. Protectify deducts a small commission once the associated order is fulfilled.

**5. Handle Customer Claims**

If a customer experiences damage, loss, or theft, they can submit a claim directly to you. As the merchant, you are responsible for resolving claims using the collected protection fees. Protectify provides tools to track protected orders and manage claim status efficiently, but does not process or pay out claims.