# Protectify Privacy Policy We do not access your order history, customer data, or payment information unless required for a specific function — and only with your permission. **b. Information from Your Customers** Protectify is designed to operate without collecting personal information from your customers. Our app works by displaying protection options during the purchase process, but we do not collect or store names, addresses, payment data, or any personally identifiable customer details. In limited use cases (e.g. when resolving a protection claim), we may temporarily process non-sensitive order-related metadata (like order ID or shipping cost), strictly for operational purposes. **c. Technical and Diagnostic Data** To improve app performance and security, we may collect anonymized technical data such as: * Browser and device type * App version usage * Timestamped activity logs (for debugging and diagnostics) * Non-tracking cookies (used for session functionality only) *** #### 2. How We Use This Data We use the information we collect to: * Deliver and maintain the core features of Protectify * Support shipping protection logic and widget behavior * Help troubleshoot technical issues * Communicate updates or respond to support inquiries * Comply with legal obligations where applicable We do not sell, rent, or use your data for advertising or marketing. *** #### 3. Data Access and Sharing Protectify does not share data with third parties except in these limited cases: * With Shopify: to enable necessary app functionality via approved APIs * With infrastructure providers : for hosting and performance * When legally required: to comply with court orders or regulations We maintain strict internal controls to ensure access is limited to authorized personnel only. *** #### 4. Data Retention We retain merchant data only for as long as it’s needed to operate the app and meet regulatory requirements. * Most configuration and diagnostic data is deleted within 30–90 days of app uninstallation * If required for legal, billing, or support reasons, data may be retained slightly longer under strict access control * You can request manual deletion of your store data at any time by emailing us at *** #### 5. Security Practices We take security seriously and apply industry best practices: * Data encrypted in transit using HTTPS/TLS * Server-side data encryption at rest * Role-based access control and activity logging * No sensitive data stored in plaintext While no system can guarantee absolute security, we are committed to minimizing risk through secure design and continuous monitoring. *** #### 6. Cookies and Tracking Protectify uses only essential cookies to support app functionality. We do not use any cookies or trackers for advertising or cross-site analytics. If we use any analytics tools on our marketing website (outside the Shopify admin), data is anonymized and used strictly for usage insights. *** #### 7. Your Rights Depending on your jurisdiction (e.g., under GDPR or CCPA), you may have the right to: * Access the data we store about your store * Request corrections or deletion * Object to specific data processing practices * Export your data *** #### 8. Policy Updates This Privacy Policy may be updated as our app evolves or as regulations change. We’ll post the latest version here, and notify you through the Shopify App dashboard if any material changes occur. *** #### 9. Contact Us If you have questions about this Privacy Policy or data handling at Protectify, please reach out: Protectify Data Protection Team 📧 Effective Date: Augst 28, 2025